REFUND & CANCELLATION POLICY

LAST UPDATED: MAY 31, 2026

This Refund & Cancellation Policy ("Policy") governs the financial relationships, billing parameters, cancellation protocols, and refund boundaries between you ("User", "Guest", "Host", or "Property Manager") and CacheVibesEnt, Inc. ("Company", "we", "us", or "our"). By executing a financial transaction, establishing a digital subscription footprint, or deploying physical hardware associated with the Cache Vibes platform (collectively, the "Platform"), you explicitly agree to be bound by the terms of this Policy.

1. B2C CONSUMER DIGITAL ENTITLEMENTS (LUNA MOBILE COMPANION PASS)

• Immediate Consumption of Digital Goods: Individual consumer users may purchase a weekly mobile companion pass ("Weekly Pass") for $19.99 USD to retain access to our conversational artificial intelligence engine ("Luna") outside of host properties. Pursuant to standard digital commerce frameworks, this pass constitutes a fully consumable, immediate digital service.

• Absolute Non-Refundability: All Weekly Pass sales are strictly final and 100% non-refundable upon processing. By completing the purchase, the consumer explicitly waives any right to a cooling-off period or refund based on dissatisfaction, changing travel plans, or subjective utility.

• Technical Anomaly Carve-Out: In the event of a documented transaction failure (such as a multi-billing error generated by the Apple App Store or Google Play Store payment gateway), the User must file an explicit billing dispute within forty-eight (48) hours of transaction execution by emailing support@cachevibes.com.

2. THIRD-PARTY MARKETPLACE BOOKINGS & LIABILITY SHIELD

• Independent Contracting Status: The Platform operates as an aggregator interface utilizing Application Programming Interfaces (APIs) to allow users to book independent third-party services, including but not limited to hotel rooms (Expedia Rapid API), excursions and charters (Viator Partner API), and vehicle rentals.

• Exclusion of Company From Financial Liability: CacheVibesEnt, Inc. is not the service vendor, co-packer, or operator of record for any marketplace booking. All cancelation requests, refund eligibility parameters, and booking adjustments are governed exclusively by the terms and conditions of the specific third-party provider.

• Waiver of Claims: CacheVibesEnt, Inc. accepts zero responsibility for external service cancelations, weather delays, or merchant defaults. The User explicitly waives all refund claims against CacheVibesEnt, Inc. arising from third-party vendor adjustments.

3. B2B CORPORATE & HOST LICENSING (SAAS ARCHITECTURE)

• Subscription Billing Cycles & Auto-Renewal: B2B property management subscription tiers are billed on a recurring monthly schedule at the base rate of $200.00 USD per authorized property node ("door"), unless modified by a separate corporate rider. Subscriptions automatically renew on the numerical anniversary of the initial onboarding date.

• Cancellation Notice Window: A Host may terminate their recurring subscription at any time by delivering an explicit, written thirty (30) day cancellation notice to dev@cachevibes.com.

• No Pro-Rated Outbound Disbursals: Upon receipt of a cancellation notice, billing will terminate on the subsequent billing cycle. No pro-rated refunds or credit offsets will be issued for unused portions of an active billing month.

• Upfront Set-Up & Implementation Fees: All one-time upfront payments collected for hardware provisioning, custom Tavus voice persona mapping, Alibaba logistics routing, and database onboarding configurations are 100% non-refundable once the order is initialized.

4. COMPULSORY HARDWARE BAILMENT & RETURN LIQUIDATED DAMAGES

• Possessory Return Mandate: Upon the effective termination or cancellation of any B2B subscription agreement, the Host’s right to retain physical custody of the Company's interactive hardware kiosk components ("Kiosk Units" / "Tablets") immediately ceases.

• Return Shipping Window: The Host assumes full bailee liability and agrees to return all Kiosk Units—including protective custom enclosures, commercial mounts, and power bricks—to the designated corporate fulfillment warehouse within fourteen (14) business days of the subscription termination date.

• Liquidated Damages for Non-Return: Failure to deliver the hardware units into the physical custody of our fulfillment center within the 14-day window will result in the hardware being designated as lost or converted. CacheVibesEnt, Inc. shall automatically execute a non-negotiable hardware replacement charge of $450.00 USD per unreturned unit against the Host's linked Stripe Connect checking profile or primary credit card rail.

5. CHARGEBACK PROTECTION & DISPUTE INDEMNIFICATION

• Good-Faith Dispute Mandate: Users explicitly agree to exhaust all internal direct arbitration options with our support architecture (support@cachevibes.com) prior to filing a formal billing dispute or chargeback action with their banking institution or card issuer.

• System Abuse Recovery Fees: If a User or Host files an unverified or bad-faith chargeback claim for a legally executed digital or software transaction, CacheVibesEnt, Inc. reserves the absolute right to recover all third-party processor chargeback penalties, standard merchant arbitration fees, and reasonable collection costs, up to the maximum threshold allowed by the governing law of the State of Delaware.